Return & Refund Policy
Return & Refund Policy
At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
We offer a 28-day return policy, which means customers may request a return within 28 days of receiving their order.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned in the original packaging
- Proof of purchase or order confirmation may be required
Items that are damaged due to misuse, improper handling, or normal wear may not qualify for a refund or exchange.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged products
- Customized or personalized items
- Clearance or final sale products
- Items returned without original packaging
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
We will review the issue and arrange a replacement, exchange, or refund where applicable.
4. Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing times may vary depending on your payment provider or bank
Shipping charges are generally non-refundable unless the return is due to our error.
5. Exchange Policy
We may offer exchanges for defective, damaged, or incorrect products subject to stock availability.
6. Return Shipping
Customers may be responsible for return shipping costs unless the item received is faulty or incorrect.
We recommend using a tracked delivery service when returning items.
7. Contact Us
For any return, refund, or exchange inquiries, please contact our support team:
Support Email: support@yhian.com
We aim to respond to all customer inquiries as quickly as possible.
Return & Refund Policy
Last Updated: May 23, 2026
At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
We offer a 28-day return policy, which means customers may request a return within 28 days of receiving their order.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned in the original packaging
- Proof of purchase or order confirmation may be required
Items that are damaged due to misuse, improper handling, or normal wear may not qualify for a refund or exchange.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged products
- Customized or personalized items
- Clearance or final sale products
- Items returned without original packaging
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
We will review the issue and arrange a replacement, exchange, or refund where applicable.
4. Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing times may vary depending on your payment provider or bank
Shipping charges are generally non-refundable unless the return is due to our error.
5. Exchange Policy
We may offer exchanges for defective, damaged, or incorrect products subject to stock availability.
6. Return Shipping
Customers may be responsible for return shipping costs unless the item received is faulty or incorrect.
We recommend using a tracked delivery service when returning items.
7. Contact Us
For any return, refund, or exchange inquiries, please contact our support team:
Support Email: support@yhian.com
We aim to respond to all customer inquiries as quickly as possible.
Last Updated: May 23, 2026
At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
We offer a 28-day return policy, which means customers may request a return within 28 days of receiving their order.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned in the original packaging
- Proof of purchase or order confirmation may be required
Items that are damaged due to misuse, improper handling, or normal wear may not qualify for a refund or exchange.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged products
- Customized or personalized items
- Clearance or final sale products
- Items returned without original packaging
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
We will review the issue and arrange a replacement, exchange, or refund where applicable.
4. Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing times may vary depending on your payment provider or bank
Shipping charges are generally non-refundable unless the return is due to our error.
5. Exchange Policy
We may offer exchanges for defective, damaged, or incorrect products subject to stock availability.
6. Return Shipping
Customers may be responsible for return shipping costs unless the item received is faulty or incorrect.
We recommend using a tracked delivery service when returning items.
7. Contact Us
For any return, refund, or exchange inquiries, please contact our support team:
Support Email: support@yhian.com
We aim to respond to all customer inquiries as quickly as possible.